Refund Policy: You, Me & the Floor (Online Mobility Library)

Effective Date: [25/6/2023]

We want you to be fully satisfied with your experience using the "You, Me & the Floor" online mobility library (the "Library"). Therefore, we have established the following refund policy. Please read it carefully before making a purchase. By using the Library and making a purchase, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

1. Refund Eligibility

   1.1. We offer a 30-day return window, starting from the date of your purchase, during which you may request a refund.

   1.2. To be eligible for a refund, you must provide a valid proof of purchase, such as an order confirmation or receipt.

2. Refund Process

   2.1. If you would like to request a refund within the eligible return window, please contact our customer support team at [email protected] and provide the necessary information to assist with your refund request.

   2.2. We may require additional details to process your refund, such as your order number, the email address used for purchase, or any other relevant information.

   2.3. Once your refund request is received and approved, we will initiate the refund process.

3. Refund Methods

   3.1. Refunds will be issued in the same form of payment used for the original purchase.

   3.2. If the original payment method is no longer available or cannot be used for the refund, we will work with you to find an alternative solution.

4. Refund Considerations

   4.1. Please note that any bonuses, additional services, or promotional items included with your purchase may need to be returned or deactivated upon refund.

   4.2. Refunds may exclude any applicable transaction fees, taxes, or shipping charges, unless otherwise required by applicable law.

    

5. Modifications to the Refund Policy

   5.1. We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting the revised policy on our website or notifying you directly.

   5.2. It is your responsibility to review the Refund Policy periodically. Your continued use of the Library after any modifications constitutes your acceptance of the revised terms.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at [email protected]

Please retain a copy of this Refund Policy for your records.